New Pro Plans For EU Individuals

07 Nov 2019

We've just made our Pro Plans available to all EU individuals. Previously our paid services were only available in the EU to VAT registered businesses, now they are available to everyone.

Read on to find out why...

EU flag

Taxes Rules in 2017

We've always aimed to provide Downtime Monkey worldwide and when we first set things up in 2017 we had a really useful consultation with Scottish Enterprise who helped us hugely by providing expert information on international tax rules.

You see, services that are 100% electronic are taxed differently from physical products or services. The main difference is that some countries collect tax in the country of the customer, as opposed to the country of the business that provides the service.

As a small, early stage start-up it was impractical to register for VAT in lots of different countries. Luckily though, most countries have a 'de minimus' - a minimum turnover below which companies are exempt from VAT.

Unfortunately at the time the EU had no de minimus. There was a scheme called VAT MOSS that would have made things slightly simpler but it was still too much red tape in our particular situation.

The Imperfect Solution

All wasn't lost though and we really wanted to supply our Pro plans to EU customers. The best option was to provide paid services to EU businesses that were VAT registered - the VAT could then be zero-rated and reverse charged.

This still wasn't perfect. Only VAT registered businesses had access to our Pro services while EU individuals only had access to our Free plans. Also, business customers had to input their VAT number which added friction to the payment process.

Over time we gained a lot of Free users in the EU (thank you!) but just a handful of EU Pro users (big thank you!). It was clear that the solution was not perfect.

Rule Changes 2019

Earlier this week we looked again to see if there was a better solution, and there was...

It turns out that a tax rule change came into effect on 1st January 2019. Now a de minimus of €10,000 does apply in the EU!

We have to admit that we dropped the ball on this in that we didn't find out about the rule change until 10 months after it happened. But better late than never.

Paid Services Now Available EU Wide

Implementing the changes were straightforward. It was just a case of changing a few fields in a database and we are now accepting payments from individuals in the EU.

If you're an existing EU business customer your subscription will stay the same as before - there is no need to change anything.

We're really happy that we can now provide Pro Plans to EU individuals - check them out here.

All Posts

 Database Upgrade Completed

 Website Monitoring Prices Compared

 Scheduled Maintenance 17th June 2021

 US Text Alerts Updated For 10DLC

 A Quick Study Of Response Time

 'Early-bird' Discount Ends November

 Downtime Logs... All In One Place

 Timestamps On Downtime Alerts

 Stats At A Glance

 The Effects Of COVID-19 Lockdowns

 Lockdown Bugfixes & Midnight Coding

 Greatly Reduced Server Loads

 Monitoring URLs With Query Strings

 New Year's Carbon Offsetting

 Keeping Your Web Host Honest

 New Pro Plans For EU Individuals

 New Downtime Alert Options

 New SMS Provider for the US

 Free & Pro Monitoring Compared

 New SCA-ready Payments System

 Global Website Monitoring

 Downtime Alerts: An Ideal Custom Setup

 Server Upgrade & IP Address Change

 Website Monitoring: Cheap vs Free

 Improvements & Bugfixes

 Website Content (Keyword) Monitoring

 Cheap Website Monitoring Pro Plans

 Spring Cleaning = Bug Fixing

 Bug Found & Fixed

 Server Upgrade Scheduled Completed

 Whitelist Email Addresses in cPanel

 Monitoring Software Awards

 Website Downtime Alerts To Slack

 Whitelist Email Addresses: Thunderbird

 Monitor Response Time

 Whitelist Email Addresses in Yahoo Mail

 How we improved accessibility by 42%

 Whitelist Email Addresses in Outlook

 Whitelist Email Addresses In Gmail

 Why Whitelist An Email Address?

 User Interface Improvements

 Free Email Support For All

 When is a website considered down

 Bulk import, edit and delete monitors

 Privacy, democracy & bureaucracy

 How Much Downtime is Acceptable?

 Feature: Custom Alert Times

 Server Upgrade Scheduled Completed

 Free Plan Upgraded to 60 Monitors

 New Feature: Rate Limit SMS Alerts

 How We Boosted Page Speed By 58%

 How To Reduce Website Downtime

 Making the Monkey

 How To Monitor A Website

 5 Tips for Website Internationalisation

 We're Live...

 Initial Development Completed